The nature of advertising and branding is changing.
The dictionary definition of advertising, "the act or practice of calling public attention to one’s product, service, need, etc." is starting to feel pretty quaint. In fact, even the term "advertising" is starting to feel off the mark.
In all honesty, marketing is starting look a lot less like marketing communications and a lot more like service design. So to put a stake in the ground, I propose that a more accurate description of modern advertising is “engagement design.” My definition, (heavily based off Live | Work’s definition of service design) is “the design of [branded] experiences that add value through many different touch-points over time.” The culmination of these experiences creates a “brand,” the general impression left with a consumer.
Engagement Design:
the design of [branded] experiences that add value through many different touchpoints over time.
What does that mean? The old advertising model, the one predicated on message dissemination, was designed to use multiple touchpoints to convey an idea about a brand. In that model, a brand positioning is planned and communicated through repetition, creativity and ubiquity. That’s not what we’re talking about here.